Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to a lot of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times. We can ship your order to any address in the world.
Order Handling
After orders are paid, it generally takes about 3-5 working days for quality inspection, packaging, and then delivery to the logistics center for shipment (Affected by hot-sales season or public holidays, the processing time may be extended to 5-10 working days).
Shipping Methods
In order to help customers obtain more cost-effective shipping services, Deptluxe provides customers in North America, Europe, and other countries and regions with flexible shipping methods, including DHL, UPS, FedEx, Air Cargo, Sea Cargo, USPS, DHL Paket, Canada Post, Australia Post, PostNL, etc.
Before placing an order, you will see all available shipping methods, and the freight for each shipping method. Generally, faster shipping time corresponds to a higher freight rate, you can choose it according to your needs.
DHL, UPS, FedEx, Air Cargo, Sea Cargo, etc. do not support shipping addresses with "P.O.BOX" or "BOX". If you choose the above shipping method, please be sure to fill in the accurate shipping address.
Shipping Time
If you select Free Shipping / Standard Shipping (USPS, DHL Paket, Canada Post, Australia Post, PostNL, etc.), normally, it will take about 15-20 working days or 15-30 working days to arrive after your order is shipped out (Shipping time does not include order processing time. Receiving Time = Processing Time + Shipping Time. The exact arrival time may vary depending on the final destination).
If you select Expedited Shipping (UPS, DHL, FedEx, etc.), normally, you will receive your order about 5-10 business days from the date that it is shipped (Shipping time does not include order processing time. Receiving Time = Processing Time + Shipping Time. The exact arrival time may vary depending on the final destination).
Note:
1. Shipping time is estimated and commences from the date of shipping, rather than the date of order. In case of invalid address, customs clearance procedures or other irresistible factors (bad weather, shipping congestion, special festivals, etc.), the shipping time may be postponed correspondingly. This should not be your reason for after-sales or disputes about the order.
2. During major holidays such as Christmas, order processing and delivery time will be forced to be extended accordingly. In order not to affect your sales, it is recommended that you arrange your purchase plan in advance.
Though we do not expect this to happen, if there is any significant delay with your order, please contact us immediately. We will keep in contact with you from the time you place your order until you receive your delivery. For details, please contact us via online chat or email.
3. Although we will use reasonable declaration method to declare the package, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc) may still need to pay a little duties or VAT according to your countries’ levying rules. If you have any special requirements for declaration, please contact us when placing your order.
Package Tracking
We provide complete and timely logistics information tracking for all orders in Deptluxe.
Only the packages that have been packaged and processed by logistics companies can be tracked online. For tracking numbers, we will upload the waybill number to the website, it may take a few days for them to become active on the tracking website. After you received your tracking number and our shipping company has processed your order, you will be able to track your order online from https://www.17track.net/en